By accessing the hoof® shoes website, you are doing so in accordance with the following Terms and Conditions. Any orders placed with hoof® shoes will be strictly bound by these.

hoof® shoes reserve the right to amend any part of the website without notification. By using the hoof® shoes website you automatically accept that hoof® shoes are not liable to you or any third party for any amendments made to the hoof® shoes website. When changes to the hoof® shoes Terms and Conditions occur, by entering the hoof® shoes website, such changes are deemed to be accepted by you. Therefore, hoof® shoes recommend you regularly check the Terms and Conditions for any alterations.

Please, immediately refrain from using the hoof® shoes website if you do not agree to any alterations made to our Terms and Conditions.

Indemnity

hoof® shoes does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from the purchase of hoof® shoes products, and you fully agree to indemnify hoof® shoes from any such action as a condition of your purchase.

You also acknowledge that hoof® shoes is fully indemnified should any other person, other than yourself, access your account on the hoof® shoes website. 

Trade mark

The hoof® shoes name and logo are Trade Marks of the Hewson Family Partnership.

Orders

A contract between the purchaser and hoof® shoes is created by the following steps:

• Order is placed on the hoof® shoes website.
• An automated email will be sent to your designated email address notifying you that hoof® shoes has received your order.
• Once payment has been fully processed, acceptance/dispatch of your order will occur. Orders will be sent via NZ Post with an expected delivery time frame of 1-3 working days for New Zealand deliveries and 7-10 days for Australian deliveries. Please note a signature will be required for all deliveries unless otherwise specified in the delivery notes.
• Acceptance of your order may not take place if the product ordered is out of stock or on back order and/or if there is a payment failure e.g. credit or debit card declined.
• If any problems occur with your order, the hoof® shoes team will contact you.
• Please ensure that you, and you alone, are the sole user of your hoof® shoes account.
• The “on-selling” of goods purchased from hoof® shoes is not permitted.

Your guarantee

hoof® shoes are dedicated to providing you with quality service and funky footwear for your little ones feet.  If for any reason you are not completely satisfied with your hoof® shoes product, email [email protected] and include your name, customer number, invoice number and daytime contact telephone number.

Incorrect sizing

Email [email protected] within 10 days of receipt of goods. Goods must be posted or couriered to hoof® shoes within 14 days of receipt, in their original condition with the original receipt/invoice. A replacement pair of shoes will be couriered to you (free of charge) upon receipt of these shoes.  Please note hoof® shoes deal with returns on a “first returned, first replaced” basis. ** Please remember to include your child’s foot measurement in mm (as per our sizing guide).

Not what you wanted?

If for any reason you decide that you want to return your purchase, email [email protected] within 10 days of receipt of goods. Goods must be posted or couriered to hoof® shoes within 14 days of receipt, in their original condition with the original receipt/invoice.  A replacement pair of shoes, credit note or full refund (the freight portion of the sale will not be included in the refund) will be issued.  Any refunds will be made to the same card used to make the initial purchase. 

Online sales/specials/clearance lines

Notification will not be given prior to a sale

Any purchases made prior to the commencement date of a sale will NOT be refunded in part or in full.  We apologise for any inconvenience this may cause.

We have a no returns policy on sales/specials/clearance line items so please buy carefully.

Faults

All shoes that leave the hoof® shoes warehouse are checked thoroughly prior to dispatch, but if for any reason you do receive faulty goods, email [email protected] and we will work with you on the returns process.  Please note that hoof® shoes reserves the right to assess the general condition and age of the shoes prior to an exchange, discount, refund or repair being offered.

Return address

hoof® shoes
19 Dobson Street
Timaru
New Zealand
7910

Product Description

Each item sold is done so according to the product description that appears on the website.

hoof® shoes have endeavoured to ensure that all descriptions and prices are correct. However, due to unforeseen circumstances there may be a variance at the time of placing your order.

Payment

• All prices listed on our website are in New Zealand dollars (NZD).
• All prices include GST (goods and services tax).
• All prices are correct at time of website publication.
• Methods of website payment are Visa or MasterCard
• All credit card payments are subject to online authorisation.
• If credit card authorisation is declined hoof® shoes cannot be held responsible for any delay in delivery.

Your privacy

The team at hoof® shoes are determined to build and maintain a strong and trusting relationship with their customers.  All personal information gathered will be treated as confidential.  By registering with hoof® shoes your details will be added to the hoof® shoes database.

This information will be used for billing and delivery and additionally, for marketing purposes.  It will not be distributed to any third party without your prior consent.

If for any reason you wish to be removed from the hoof® shoes mailing list, please use the ‘unsubscribe’ option on the email you have received.

 

Your security

hoof® shoes have put in place the following security policy to protect your personal information.

In order to open an account with hoof® shoes you must provide hoof® shoes with a valid land-line or mobile telephone number, a valid delivery and billing address and an email address.  hoof® shoes reserves the right to check the details you have given are correct.

Before an account is opened, hoof® shoes may need to do some basic credit checks and/or reference checks.

hoof® shoes are unable to deliver goods to PO Boxes, C/- Addresses, Hotels, Motels, etc.

Before your order is processed, hoof® shoes may contact you to confirm that it is you that has placed the order and that the order details are correct.

When you receive the goods, you will be asked to sign for them, and you may be asked to provide identification.

In some cases hoof® shoes may delay processing an order for up to 24 hours in order to minimise the chance that the order has been made with fraudulently obtained credit card details.

hoof® shoes uses Paystation to provide secure credit card transactions.